Billing Terms & Conditions

Billing Terms & Conditions

Last Updated: [Insert Date]

These Billing Terms & Conditions govern purchases made through the Velli Club website. By placing an order with us, you agree to the terms outlined below.

Payment Methods

We accept the following payment methods:

  • Major credit and debit cards (Visa, Mastercard, American Express)

  • Secure digital payment services where available (such as Shop Pay, Apple Pay, and Google Pay)

All payments must be authorized and successfully processed before an order can be fulfilled and shipped.

Currency

Prices on the Velli Club website may be displayed in USD (United States Dollars) or GBP (British Pounds) depending on your location, browser settings, or storefront configuration.

The final billing currency will always be clearly displayed at checkout before payment is completed.

If your payment provider uses a different currency, your bank or card issuer may apply currency conversion fees or international transaction fees. Velli Club is not responsible for these additional charges.

Payment Security

All payments are processed through secure payment gateways that use industry-standard encryption and security protocols.

Velli Club does not store full credit card or payment details on our servers.

Order Confirmation

After placing an order, you will receive a confirmation email containing:

  • Your order number

  • Items purchased

  • Billing amount

  • Shipping details

If you do not receive a confirmation email, please contact our support team to ensure your order was processed successfully.

Billing Information

Customers are responsible for providing accurate billing and payment information, including:

  • Full name

  • Billing address

  • Valid payment method

If the billing information cannot be verified, Velli Club reserves the right to delay or cancel the order.

Fraud Prevention

To protect customers and prevent fraudulent activity, we reserve the right to:

  • Request additional verification before processing an order

  • Refuse or cancel suspicious transactions

  • Limit quantities per customer, address, or payment method

If an order is cancelled due to suspected fraud, a full refund will be issued to the original payment method.

Pricing Accuracy

We strive to ensure all pricing information on our website is accurate. However, errors may occasionally occur.

If a product is listed at an incorrect price due to a technical or human error, Velli Club reserves the right to:

  • Cancel the order

  • Refund any payment received

  • Contact the customer to confirm the corrected price before processing the order

Taxes

Applicable taxes may be added to orders depending on the shipping destination and local regulations.

Any required taxes will be displayed during the checkout process before payment is completed.

Payment Disputes and Chargebacks

If you experience an issue with your order, we encourage you to contact our support team first so we can resolve the issue quickly.

Initiating a chargeback or payment dispute without contacting us may delay resolution and may result in restrictions on future purchases.

Contact Information

If you have any questions regarding billing or payments, please contact us:

Velli Club
Email: info@velliclub.com